Support Center

Have questions?
Check our FAQ or submit a 1:1 inquiry.

How to Use

After logging in, go to 'My Dashboard', select the purchased mock exam, and click the 'Start Exam' button.

After logging in, click on your profile icon in the top right โ†’ 'Register Coupon' and enter your coupon code.

The actual TOPIK IBT exam is conducted only on PC, so we recommend using PC/laptop.

Payment

We support various payment methods including credit card, debit card, and international cards (Visa, MasterCard, JCB, UnionPay).

Full refund is available within 7 days of purchase if you haven't taken any exam. Go to 'My Dashboard' โ†’ 'Payment History' to request a refund.

Score/Report

Go to 'My Dashboard' โ†’ 'Exam History' to view the score report for completed exams.

Technical Issues

Please check your browser's mute settings. We recommend using Chrome browser.

If an error occurs during the exam, do not refresh the page. Take a screenshot and contact us through 1:1 inquiry.

Couldn't find the answer you were looking for?

1:1 Inquiry

We will respond within 24 hours on business days.

Only images or PDF files are allowed. (Max 10MB)

Support Hours
Mon-Fri 09:00 ~ 18:00 (Closed on weekends/holidays)

No.
Title
Date
1
Service Maintenance NoticeNEW
2025.01.15
2
New Exam Questions AddedNEW
2025.01.10
3
20% Discount Event for New Members
2025.01.05
4
Privacy Policy Update
2024.12.20
5
TOPIK II Writing Sample Answers Added
2024.12.15